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Thread: Anybody order things from these guys?

  1. #1
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    Default Anybody order things from these guys?

    On December 6, 2007, I placed an order on the karateconnection website. I almost immediately received an email confirmation that the order was received. The electronic payment has not yet reached my checking account.

    I have heard nothing. No indication the product was shipped. Nothing in the mail.

    I have twice sent emails inquiring, and have received zero responses.

    What's up with these guys? Are they just a black hole in the interent, or what?

    Any ideas ... can somebody go bang on their door for me?

    Thanks,
    Mike

  2. #2
    kwikarlo is offline
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    Default Re: Anybody order things from these guys?

    Mike,
    They are usually very good about getting orders out or communicating delays. I would give Vic a call tomorrow. He will straighten things out quickly. Any time I have called Vic has answered and is willing to answer any question I have had. I once heard of an similar incident, (possibly on this board) and the person got a personal call back from Chuck, with an apology, and had the material within a couple of days.

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    Default Re: Anybody order things from these guys?

    I've heard that normally they have excellent customer service, so it's likely a holiday thing or something like that.

    I'm sure a phone call will straighten it out.

    --Amy
    The New Kenpo Continuum Book is now accepting submissions for volume 2. Our fabulous, ever-changing website is Sacramento Kenpo Karate.
    I'm a member of the Universal Life Church and the ULC Seminary. I'm also a Sacramento Wedding Minister and Disc Jockey
    New Cool (free) kenpo tool bar: http://KenpoKarate.OurToolbar.com/


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    Default Re: Anybody order things from these guys?

    They are usually very quick, and vry diligent in making sure te customer is happy
    Quality outweighs quantity every time.

  5. #5
    jayf is offline
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    Default Re: Anybody order things from these guys?

    I'd like to "second" the comments made by the other people. At least from my experience, the Karate Connection is definitely NOT a hole in the internet. When I ordered their videos, I had some problems with the sound on one of the videos. They sent me out a replacement. That one had sound problems too. They immediately sent me out another replacement. I'm quite certain that if you'll give them a call, they will take care of your problem.

    If you don't mind my saying so, I'd like to recommend that you call in a friendly, non-confrontational, state of mind. I used to work in customer service. People would sometimes call me with problems. When they called with a confrontational attitude, I still tried to help them the best I could. It was not nearly as pleasant an experience, though, as I had when people called me with non-confrontational attitudes. The calls with the friendlier people almost always seemed to go smoother and quicker too. I hope you don't mind my mentioning this - it is probably easy for all of us to become somewhat confrontational when we have problems getting what we ordered.

    Jay F.

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    Default Re: Anybody order things from these guys?

    Ditto to all the above.

    Call Vic and he'll hook you up.

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    Default Re: Anybody order things from these guys?

    I received an email update this morning.

  8. #8
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    Default Re: Anybody order things from these guys?

    I know Vic had a few computer issues in late Nov - haven't talked to him since then tho so I'm not sure if he got them sorted out yet or not. That reminds me...I should call him up haha.
    ~ Steve Zalazowski
    Continuing Student of the Arts.

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